Utilities, Energy Supply, B2B

Challenge
Our client, a B2B energy supplier, sought a full review of customer credit balances against Ofgem’s regulatory framework to understand current performance, granular recommendations and action plans where required.

Solution
Our analytical team with extensive industry and corporate banking experience carried out detailed analysis across their entire portfolio and saw that large numbers of credit balances were held unnecessarily, due to the absence of a single customer view.

Results
We were able to recommend the release of £1m bad debt provisioned against these credit balances. Consequently, our client was able to improve both their regulatory and financial performance significantly.