Margin Assurance & Recovery

Implement margin resilience into your operations.

  • What we do
  • Margin Assurance & Recovery
  • Results
  • News & Insights
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What We Do

Increasing prices and sales in competitive and highly regulated markets is challenging. What other levers are available to senior management to meet margin targets?

Tackling margin erosion caused by operational issues is the largest internal lever that can be pulled with the highest margin impact. Examples of this include unbilled services, inaccurate third party payments and incorrect application of pricing. Global studies show that in telecoms this erosion can be up to 1.5% and across utilities this is can range from 3% to 5%.

Our Margin Assurance & Recovery solutions are a low risk, high value approach to protect and recover margin. This approach mitigates current and future risk to profitability throughout the customer, product or supplier lifecycle.

Examples of Margin Assurance & Recovery

Pricing
Transportation & Logistics
Value:
2.5% increase in revenue
Approach:
Correcting and optimising the implementation of product pricing by customer type
 
Water
Value:
£3m increase in margin
Approach:
Aligning tariff and consumption bands
Sales
Energy
Value:
Elimination of  £6m of revenue leakage
Approach:
The utilisation of existing data and process improvements
Brokers
Energy
Value:
10% of external commission payments recovered
Approach:
Code audit of commission engine
 
Telco
Value:
60-day improvement in cash flow for commission payments
Approach:
Margin Assurance Frameworks and Methodologies
Transfers
Energy
Value:
£3m increase in net margin
Approach:
Debt objection for business customers
Metering
Water
Value:
Improved trade effluent meter reading compliance by over 80%
Approach:
Created reporting to work with customers to increase compliance
Billing
Energy
Value:
Identification and resolution of 6% of bills flowing through the billing journey up to 5 times prior to being successfully billed
Approach:
The utilisation of Margin Assurance Frameworks and Methodologies
Collections
Energy
Value:
Release of £1m bad debt provisioned against credit balances
Approach:
Implementation of single customer view
 
Water
Value:
Improved effectiveness of the dunning process by 15%
Approach:
Implementation of Control Framework
Services
Water
Value:
20% decrease in ex gratia payments
Approach:
Introduction and application of policies
Wholesale
Energy
Value:
4% increase in gross margin
Approach:
Increased billing and reduced wholesale costs
Margin Assurance-3

Results

iStock-950841682_v20
iStock-950841682_v20
  • CASE STUDY
  • TELCO
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electric-6309369_19200
electric-6309369_19200
  • CASE STUDY
  • Utilities
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Car-wash2
Car-wash2
  • CASE STUDY
  • UTILITIES
Read More
Lucy-&-Amy-INSIGHTS-video
Lucy-&-Amy-INSIGHTS-video
  • CASE STUDY
  • UTILITIES
Read More
Utilities-18-pdf-1024x1024_v20
Utilities-18-pdf-1024x1024_v20
  • CASE STUDY
  • UTILITIES
Read More
fortify partners resilient assurance auditing utilities telecom
fortify partners resilient assurance auditing utilities telecom
  • CASE STUDY
  • UTILITIES
Read More
ourexperts-img1
ourexperts-img1
  • CASE STUDY
  • UTILITIES
Read More
Water-2
Water-2
  • CASE STUDY
  • UTILITIES
Read More
intelligence operations 1
intelligence operations 1
  • CASE STUDY
  • Utilities
Read More
solar-farm-4683339_19200
solar-farm-4683339_19200
  • CASE STUDY
  • IF & PE
Read More
Robust Financial Oversight
Robust Financial Oversight
  • CASE STUDY
  • IF & PE
Read More

News & Insights

  • News
  • Fortify & Partners
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  • NEWS
  • FORTIFY & PARTNERS
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  • INSIGHT
  • UTILITIES
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Appointment of Damian Kirk as Non-Executive Director
Appointment of Damian Kirk as Non-Executive Director
  • NEWS
  • FORTIFY & PARTNERS
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Non-Household Retail Water: Part 1 – A Shift in Identity
Non-Household Retail Water: Part 1 – A Shift in Identity
  • Insight
  • Utilities
Read More
  • NEWS
  • FORTIFY & PARTNERS
Read More
ALL INSIGHTS

To explore further, please do get in touch, we’d love to hear from you.

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